Better systems and reliable data help people do their best work. Toronto Foundation is entering the most ambitious phase in our history. We’re looking for a Manager, Business Analysis & Insights to lead practical improvements in our processes, systems and reporting. Working across teams, you will turn business needs into workable solutions, strengthen decision-making and help staff get the most from our enterprise platforms. Do you want to contribute to a purpose-driven organization working to build a more just and thriving Toronto? Join us and help create more capacity for Toronto Foundation to deliver on our mission.
About Toronto Foundation
Toronto Foundation is the home of collective investing and impact. Together, we fund and inspire a more community-centred future, bringing together more than 1,000 community-minded philanthropists and charitable organizations, guided by data on the city's social health, to build community wealth and wellbeing.
Collectively, we administer over $550 million in charitable assets and, with our fundholders, granted over $37.7 million in 2025.
As one of more than 200 community foundations across Canada, we offer donor advised funds, manage charity, nonprofit and government investments and grant to community groups.
Who We Are Looking For
Reporting to the Director, Enterprise Systems, Data & AI, you will lead business analysis and manage agreed improvements to Toronto Foundation’s processes, systems and reporting. This is a hands-on role combining analytical expertise, project delivery and leadership across teams.
You will work with staff to understand business needs, investigate recurring issues and translate requirements into practical solutions. You will manage assigned initiatives from discovery and process design through testing, implementation and adoption, assessing whether changes deliver the intended improvements.
Working with Finance, Fundholder Engagement and other teams, you will strengthen data quality, develop trusted reporting and help colleagues use information efficiently and effectively. You will implement agreed data standards in partnership with business owners, who retain responsibility for their processes.
The Director sets enterprise direction, governance standards and overall priorities. Within those priorities, you will independently manage delivery, coordinate staff and external partners, and bring forward recommendations when decisions involve competing needs, resources or risks.
You bring sound judgment, curiosity and the ability to build agreement across teams. You are comfortable working through ambiguity, explaining technical issues clearly and helping colleagues adopt more effective ways of working.
Key Responsibilities
Business Analysis & Process Improvement
- Lead stakeholder interviews and workshops to understand business needs, identify root causes and define desired outcomes.
- Map current and future processes, identifying opportunities to simplify workflows, reduce manual effort and strengthen controls.
- Translate business needs into documented requirements, process flows and acceptance criteria.
- Assess improvement options based on impact, effort, dependencies and risk, recommending priorities to the Director.
- Build agreement across teams on proposed improvements and escalate unresolved trade-offs with clear recommendations.
Data Quality, Reporting & Insights
- Manage the development and maintenance of agreed organizational reports and dashboards, ensuring they are accurate, useful and accessible to appropriate users.
- Work with business owners to establish consistent data definitions, validation rules and reporting requirements.
- Investigate discrepancies across enterprise systems and coordinate lasting solutions to recurring data quality issues.
- Implement and monitor agreed standards for data reconciliation, historical data correction and quality assurance.
- Translate findings into clear insights and recommendations that support operational, management and governance reporting.
Implementation & Staff Enablement
- Manage assigned improvement initiatives, including scope, milestones, dependencies, risks and coordination with staff and external vendors.
- Coordinate user acceptance testing, document issues and obtain business-owner validation before changes are introduced.
- Assess the implications of proposed changes for data integrity, access permissions, financial controls and business continuity, escalating concerns as appropriate.
- Develop practical procedures and training materials, and support staff in adopting new processes, reports and tools.
- Measure the results of implemented improvements, including reductions in manual effort, errors, rework and turnaround time.
- Identify suitable opportunities for automation and AI within Toronto Foundation’s approved frameworks, with appropriate safeguards and validation.
Team & Organizational Leadership
- Supervise, coach, and support the development of a direct report including goal-setting, performance reviews, and professional development planning.
- Help drive Objectives and Key Results (OKR) development and delivery as part of the team, contributing to organization-wide strategy implementation.
- Foster effective teamwork and accountability for delivering on commitments.
Other Duties
- Participate as a member of the management team.
- Direct report has clear objectives, regular feedback and development support, with work delivered to agreed quality standards and timelines.
Professional Development
- Maintain strong working knowledge of Toronto Foundation’s CRM, ERP, reporting and related enterprise platforms.
- Pursue professional development in business analysis, process improvement, data management, project delivery and change adoption.
- Evaluate emerging tools and practices for their practical relevance to Toronto Foundation and share useful learning across teams.
Knowledge, Skills and Attributes
Knowledge
- Business analysis methods, including requirements gathering, process mapping and acceptance criteria.
- Data quality, governance, reconciliation and reporting principles.
- Project delivery, user acceptance testing and change adoption practices.
- How CRM, ERP and reporting systems exchange information and support business processes.
- Internal controls, privacy, access permissions and responsible use of AI in handling organizational data.
Skills
- Strong analytical skills, including the ability to clean, reconcile and interpret data and translate findings into practical recommendations.
- Ability to investigate ambiguous problems, distinguish root causes from symptoms and assess workable solutions.
- Skilled in facilitating discussions, documenting requirements and building agreement across teams with different priorities.
- Ability to manage multiple improvement initiatives, coordinate contributors and vendors, and address delivery risks.
- Strong people manager.
- Strong reporting and communication skills, including explaining technical issues clearly to non-technical audiences.
- Ability to develop test plans, coordinate user acceptance testing and validate results against business requirements.
- Ability to document processes, develop practical guidance and support staff learning and adoption.
- Sound judgment in handling sensitive information, applying controls and escalating decisions beyond delegated authority.
Attributes
- Curious and practical, with a focus on understanding problems and finding workable solutions.
- Accountable for commitments, with the persistence to follow issues through to resolution.
- Collaborative and approachable, with respect for different perspectives and levels of technical confidence.
- Comfortable exercising judgment independently while recognizing when to seek direction or escalate.
- Adaptable and thoughtful when balancing competing priorities.
Required Qualifications
- Minimum 4 years of relevant experience across business analysis, process improvement, enterprise systems, data or reporting, including demonstrated responsibility for delivering initiatives across teams.
- Proven experience managing improvements from requirements gathering through testing, implementation and adoption.
- Hands-on experience working with CRM and ERP systems and understanding how information flows between them.
- Strong Excel skills and experience developing reports or dashboards using business intelligence tools.
- Demonstrated ability to work independently, coordinate internal and external contributors, and communicate clearly with technical and non-technical audiences.
- Relevant post-secondary education or an equivalent combination of education and practical experience.
Preferred
- Experience with Salesforce, Sage Intacct and Power BI.
- Experience using SQL or Power Query to prepare, connect and analyze data.
- Experience in nonprofit, philanthropy, finance or grantmaking environments.
- Experience applying automation or AI tools responsibly to improve business processes.
What We Offer
Meaningful and highly impactful work: Join a small but mighty team that is passionate about creating a more fair and just society where everyone can thrive.
Inclusive culture: Toronto Foundation is committed to being an inclusive and equitable employer and to continuously listening and learning from staff. Your unique perspectives, talents and experiences are embraced and respected.
Opportunities for growth: Toronto Foundation is committed to supporting the professional development and growth of our staff, we offer ongoing group and individual learning opportunities, including a LinkedIn Learning membership.
Full-time employment with an excellent benefits package that includes:
- 35-hour work week
- Hybrid workplace
- 4 weeks of vacation per year
- Summer Fridays off between Canada Day and Labour Day
- RRSP matching
- Family health benefits plan
- Salary range between $75,000 p.a. - $90,000 p.a.
We believe the greatest ideas come from a diverse mix of minds, backgrounds and experiences and are committed to cultivating an inclusive work environment. Toronto Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply, especially those from marginalized communities.
Toronto Foundation is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
Submission Details
In lieu of a standard cover letter, please respond to the following three questions in no more than 750 words in total.
- What attracted you to this opportunity and Toronto Foundation?
- Describe an improvement initiative you led across teams. What was the problem, how did you involve others and what changed as a result?Â
- What do you see as the greatest opportunity for organizations to improve through systems, data, AI or digital enablement?
You may submit your response to the above question along with your resume in confidence to resumes@torontofoundation.ca and include the position title and your name in the subject line of the email (e.g. Manager, Business Analysis & Insights, First Name and Last Name).
Please ensure both documents are attached in a single PDF file.
Applications will be assessed on a rolling basis, and the posting will close on October 23, 2026, at 5pm EDT.
Applicants must be eligible to work in Canada at the time of application. We thank all applicants for their interest in Toronto Foundation. However, due to the high volume of applications we receive, only those considered for an interview or those invited to participate in an assessment will be contacted.
